Testimonials

Aug 12, 2010

Just a note and some personal comments:

 

The experience we have had with Air Control has been positive from top to bottom. The people all have been very friendly. I applaud Colleen and her follow-up on the rebates, the courteous field staff who installed the system, Rose who was always trying take care of my concerns and was very customer oriented and willing to listen to all of my specific detailed wants, and Harry who had to come back three times to correct and fix some issues in the installation. I am totally aware that small things can happen with these complicated mini-split systems. It is how personnel react to these issues that is important. Harry is a perfectionist. He is not only the well deserved manager of the service department but he has the customer skills to be a good customer service person. While doing his repair work he talked very highly of the crew and Air Control as a whole, as did Rose. He assured me the job would be done right. He was patient while trouble-shooting and answered my questions. Undoubtedly it is a new system and there may or may not be future issues as it is too early to tell but I am sure if there are I will be well taken care of. Thank you Air Control.  Regards, J. Mahoney. 

 

Dear Air Control:
We wish to commend you for the great job installing our new furnace.  Your installers were very clean and efficient workers. It was a pleasure having him in our home.  Thanks again.  

-Mr. & Mrs. Earl A.

Dear Air Control:
I used you folks last year, and simply you FOLKS ROCK!!! I want the same guy who was here on the last service call because I trust him. Please call me a set up a time to schedule a service for my furnace and central air to make sure all is working cool!

-Dave R.

Dear Max:
As you may recall, I contacted you looking for a new heat pump because I’d had several companies out to repair a leak in my system and none of them were able to find it—they all recommended I get a new system. You told me that although you’d be glad to sell me a new system, that in over 30 years, you had never been unable to find a system leak. Not only did your technician find the “unfindable” leak, he repaired it quickly, thoroughly and professionally. As I can well attest, it’s extremely hard to find an honest, competent, professional HVAC service company. You folks are that and more.

-Scott C.

Dear Max,
I just wanted to drop you a note and tell you what a great job your staff has done for us here at LEGEND. Mark has gone above and beyond what was expected to get our facility up and running for the basketball tournament we had last weekend. Not only did he do everything that was needed, but when he finishes, it was like he was never here. It is that kind of professionalism that makes me happy for the decision to go with Air Control. Keep up the Good work and I look forward to working with Air Control in the future.

-Scott S.

To the Management:
We wish to commend Chris for the great job installing the furnace. He was very Clean and Efficient worker. It was a pleasure having him in our home. Thanks again, Chris.

-Mr. & Mrs. Earl A.

To Air Control:
I was impressed with your workman’s speedy professionalism. I also sense that Air Control employees must work for a really wonderful boss as it was reflected in their attitudes.

Dear Air Control:
Your technician came out after another technician had told me that my compressor was stuck, and needed to be replaced. Ben checked out the situation and found a bug caught in the contractor, not allowing it to start. I am impressed with his skill and dedication, as well as the speedy response.

-Steve W.

…One of the nicest, most-knowledgeable technicians who has ever been sent to our home.

-Peter and Jeanette B.

…Thank you for your tenacious effort in getting my furnace running this winter.

-Mr. Cummings

Terry came to my home Monday evening because my furnace quit working (mid-winter). Not only did he get the furnace running again, but what I appreciated most was the way he explained what he intended to do, what he did do, and what could be done to make the system better. I intend to do the additional recommended work in the near future. Thank you.

-Kathleen E.